Delivering a modern and cost effective approach to building management
About us
Building Trust and Excellence in Building Management
REMCARE has established itself as one of Sydney’s fastest growing building and facilities management companies, with over a billion dollars in property under management. Our team brings together trade knowledge, property experience and modern management systems to deliver a more transparent, responsive and cost-effective approach to building management.
We work with strata schemes, developers, committees, private owners and build-to-rent operators to keep valuable assets operating smoothly, safely and efficiently. With an extensive network of trusted trades and professionals, we manage buildings, projects and assets with a focus on practical outcomes, clear communication and long-term value. Our goal is simple: to make sure buildings are properly cared for, stakeholders are kept informed, and our clients receive the best possible value from every decision made.
How We Started
REMCARE was founded in 2019, starting humbly as a strata cleaning company.
While cleaning common areas across Sydney apartment buildings, we quickly realised something important: cleaners often spend more time onsite than almost any other contractor engaged by an owners corporation. They see the building regularly, speak with residents, notice issues early and hear firsthand what owners and occupiers are experiencing.
The feedback we received was consistent. Many owners felt they were not being heard or properly understood. They often had little visibility over what was happening in their building, what issues were being addressed, or why certain matters were taking so long.
Committee members are volunteers with their own lives and responsibilities, while strata managers often manage large portfolios and may rarely attend site. This created a clear gap between individual owners, residents, committees and strata managers.
Buildings needed a practical onsite conduit: someone who understood the building, communicated clearly, followed issues through and helped ensure decisions translated into action.
As REMCARE grew, we also observed that much of the building management industry was still operating with outdated systems. Pen and paper remained common, reporting was inconsistent, and technology was not being properly used to give owners a clear understanding of what was happening in their building.
REMCARE was built to solve that problem.
FAQs
We already have a strata manager. Why do we need a building manager?
A strata manager and a building manager perform very different roles. A strata manager generally handles the administrative, financial and legislative functions of an owners corporation. This includes levies, meetings, records, insurance, contracts and compliance administration. A building manager focuses on the practical day-to-day operation of the building. This includes inspections, maintenance coordination, contractor access, resident communication, issue reporting, site attendance and following up works through to completion. In many buildings, issues are not resolved simply because there is no one onsite regularly identifying problems, coordinating access, meeting contractors or checking that works have actually been completed properly. For non-strata buildings, including privately owned buildings and build-to-rent assets, a building manager is often even more essential because there may be no owners corporation or strata committee structure in place. A good building manager acts as the conduit between owners, residents, contractors, strata managers, property managers and committees to make sure things actually get done.
How does REMCARE help owners get better value?
REMCARE helps owners achieve better value by actively reviewing contractor performance, obtaining competitive quotes, identifying issues early and ensuring works are properly coordinated. Rather than simply approving works as they arise, we look for practical, cost-effective solutions that reduce unnecessary spending and protect the long-term condition of the building. This may include renegotiating contractor pricing, identifying repeated issues, reducing unnecessary callouts, improving communication and ensuring work is completed properly the first time.
How do you price your services?
REMCARE generally provides a fixed annual management fee based on the requirements of the building. Pricing is assessed on several factors, including: Number of lots or apartments Age and condition of the building Size and complexity of common areas Plant and equipment onsite Level of onsite presence required Volume of resident communication Ongoing or upcoming projects Defect management requirements After-hours support expectations Reporting and meeting requirements Our aim is to provide clear, predictable pricing that reflects the actual management needs of the building, rather than a generic one-size-fits-all model.
Do we charge the client for building management software fees?
No. REMCARE does not separately charge clients for standard building management software fees. Many building management companies pass software licensing costs onto the client, which can often be several thousand dollars per year. We believe modern systems and reporting tools are part of delivering a professional building management service, so these costs are generally absorbed by REMCARE as part of our service. This allows owners corporations and private building owners to benefit from better reporting, record keeping and communication without needing to pay separate software licence fees.
Can REMCARE review existing contractor costs?
Yes. REMCARE can review existing service agreements, maintenance contracts and recurring contractor costs to identify where a building may be overpaying or not receiving proper value. Because we work with different contractors across many buildings, we have a strong understanding of what common building services should reasonably cost. This allows us to benchmark pricing, identify inflated charges and recommend more cost-effective alternatives where appropriate. This may include reviewing costs for: Cleaning Fire services Lifts Access control Plumbing Electrical Landscaping Waste services Mechanical services Security systems General maintenance Our goal is not simply to find the cheapest contractor, but to ensure the building is receiving the best value outcome based on price, reliability, responsiveness and quality of service.
What services do you offer for new builds, developers and build-to-rent sites?
REMCARE provides tailored building and facilities management services for new developments, developer-owned buildings and build-to-rent assets. For new builds and developer clients, we can assist with: Building handover support Defect identification and reporting Common property inspections Contractor and consultant coordination Access coordination for defect rectification works Resident and tenant communication Move-in and settlement support Coordination of recurring maintenance services Cleaning and presentation oversight Building operations setup Essential contractor lists Emergency response procedures Asset and maintenance register setup Reporting to developers, property managers and owners For build-to-rent sites, REMCARE can also assist with day-to-day facilities management, tenant issue reporting, contractor coordination, move-in/move-out procedures, amenity management, after-hours emergency support and ongoing operational reporting. Our focus is to help developers and private owners transition from construction or settlement into smooth, well-managed building operations.
Do you provide after-hours support?
Yes. 24/7 emergency support is generally included in our service agreements. After-hours support is intended for urgent building issues that cannot reasonably wait until the next business day. This may include: Major water leaks or flooding Power outages affecting common property or essential services Lift entrapments or major lift faults Fire alarm activations or fire safety system issues Security breaches or access control failures Garage door failures preventing access Sewerage overflows or serious plumbing blockages Storm damage or unsafe common property conditions Major building plant or pump failures Urgent incidents affecting resident safety or building operation REMCARE also provides residents and stakeholders with an essential contractor list, so urgent matters can be escalated to the appropriate contractor as quickly as possible. Our after-hours process is designed to protect the building, reduce unnecessary delays and ensure genuine emergencies are responded to promptly.
Does REMCARE provide reporting to owners or committees?
Yes. REMCARE can provide regular reporting to owners, committees, strata managers, property managers or private building owners. Reports can include: Completed works Outstanding maintenance items Contractor updates Building presentation issues Resident matters Incidents Compliance coordination Recommendations Upcoming works or priorities Clear reporting helps stakeholders understand what is happening in the building and make better decisions.
How do you choose contractors?
We use a combination of trusted trades, competitive quoting and performance monitoring. Where possible, we recommend contractors based on reliability, value, technical capability and past performance, not simply the lowest price. A cheap contractor who does not attend, does poor work or fails to communicate can often cost the building more in the long run. Our focus is on recommending contractors who provide the best overall outcome for the building.
Can REMCARE help reduce unnecessary callout costs?
Yes. Having a building manager involved often reduces unnecessary callout costs by ensuring issues are properly assessed, documented and directed to the right contractor. Where appropriate, REMCARE can help identify whether an issue requires an urgent callout, can be scheduled during business hours, or should be referred to a specific contractor under an existing maintenance agreement. This helps avoid unnecessary emergency charges and ensures contractors attend with the right information.
Does REMCARE still offer cleaning services?
Yes. REMCARE can still provide cleaning services, waste management and maintenance coordination either as standalone services or as part of a combined building management package. While REMCARE is primarily a building and facilities management company, our background in strata cleaning gives us a strong understanding of building presentation, common area standards and day-to-day site operations. For some clients, cleaning is included as part of a broader management service. For others, REMCARE may simply oversee the existing cleaning contractor to ensure the building is being maintained to the required standard.
How do we get a quote?
Contact REMCARE with details of your building, current requirements and any issues you are looking to resolve. To prepare an accurate proposal, we usually consider: Building address Number of lots or apartments Current management arrangements Level of onsite presence required Key services required Current pain points or operational issues Upcoming projects or known defects Whether the building is strata, privately owned or build-to-rent Once we understand the building and the required scope, we can prepare a tailored proposal for your review.
